Refund and Returns Policy
We accept returns on both defective and non-defective products within 30 days of delivery. Returns are made by mail or by collection for large units, return postage is the customer’s responsibility, and a 15% restocking fee applies to change-of-mind returns. Approved refunds are processed within 10 days. We do not offer exchanges.
Last updated: 21 August 2026 · Border Shipping Containers Pty Ltd · ABN 52 634 127 950
What Can and Cannot Be Returned
| Our policy | |
|---|---|
| Return window | 30 days from delivery |
| Defective products | Accepted — no restocking fee, we cover return freight |
| Non-defective (change of mind) | Accepted — 15% restocking fee applies, return freight at your cost |
| Product condition accepted | New and slightly used products |
| Return method | By mail for accessories; by arranged collection for containers and cabins |
| Return postage | Customer’s responsibility for change of mind; ours if the goods are defective |
| Exchanges | Not offered — we refund and you reorder |
| Refund processing time | 10 days from approval or from the returned item being received |
| Refund method | Original payment method, in AUD |
| Return address | 150 Colemans Rd, Dandenong South VIC 3175 — Australian addresses only |
Used containers are sold by condition grade. Surface rust, dents, patch repairs and previous paintwork are normal characteristics of a used container and are described by grade before you buy — they are not defects and are not grounds for a defective-product return.
How We Resolve Returns
Where goods are defective, damaged or not as described, we cover the return freight and you choose between:
- Replacement — a like-for-like unit at no additional cost.
- Refund — a full refund to your original payment method, with no restocking fee and including any delivery you paid.
Where you return a non-defective product because you changed your mind, a 15% restocking fee is deducted from your refund and return freight is at your cost. For containers and cabins this reflects the cost of retrieving, inspecting and re-listing a heavy unit.
If you cancel before your order is dispatched or allocated, no restocking fee applies and you are refunded in full.
How to Return Your Order
- Contact us first within 30 days of delivery. Email info@bordershippingcontainers.com.au or call 0420 128 358 with your order number. Do not send anything back before contacting us — unauthorised returns may not be accepted.
- Send photographs of the item, including a wide shot of the whole unit.
- We respond within 2 business days with a return authorisation and instructions.
- Send the item back. Accessories are returned by mail at your cost for change of mind. For containers and cabins we arrange collection — you do not need to organise a tilt-tray.
- Refund is processed within 10 days of approval, or of the item being received and inspected, to your original payment method in Australian dollars.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The 30-day window, the restocking fee and the return-postage terms apply to change-of-mind returns only and never to a failure of a consumer guarantee.
Returns & Refunds — Questions Answered
How long do I have to return something?
Do you charge a restocking fee?
Who pays return postage?
Do you offer exchanges?
How long until I get my money back?
Is surface rust on a used container a defect?
Can I return from outside Australia?
See also our Shipping & Delivery Policy, Warranty and Terms & Conditions.
Questions about this policy?
Our team is in Dandenong South and answers enquiries within one business day.
Phone: 0420 128 358 · Email: info@bordershippingcontainers.com.au
Border Shipping Containers Pty Ltd · ABN 52 634 127 950 · 150 Colemans Rd, Dandenong South VIC 3175, Australia · Mon–Fri 8:00am–5:00pm AEST